The Center's pharmacy is not a counter where medicines are handed over in silence. It is a staffed, relationship-based support service where every patient who receives medication also receives the education, practical tools, and ongoing follow-up needed to take it correctly, consistently, and safely over the long term.
Pharmacists and trained pharmacy staff hold individual medication counseling sessions at dispensing — explaining what each medicine does, how and when to take it, what side effects to watch for, and what to do if a dose is missed. Written summaries in plain language are provided. Patients with complex regimens receive pill organisers, visual timetables, or phone-based reminders.
For patients who struggle to afford their medicines, the Center operates a sliding-scale pricing model and maintains a medicines access fund — ensuring that cost is never the reason an NCD patient goes without treatment. Community health promoters conduct home follow-up visits to check adherence, identify barriers, and resupply patients who cannot easily return to the Center.
